Frequently Asked Questions

Read FAQs for Non-Jailbroken iOS Target Devices here.

Do you have questions?

Not sure how Recomspy can help you? Wonder why you need to buy our software?

Here are the answers to some of the most common questions we hear from our appreciated customers

If you choose to use Recomspy with a non-jailbroken iPhone or Ipad, then it'll monitor the uploaded iCloud backup instead of the device itself. You'll need the iCloud credentials of the target device. Recomspy for non-jailbroken devices is impossible to detect. It can also be set up 100% remotely. Ensure you're legally-compliant before using Recomspy.
Recomspy connects to the iCloud account linked to the target device, as opposed to the device itself. As soon as new information is uploaded to the iCloud account, Recomspy copies it and shares it with you.
Note: Recomspy will monitor one device at a time. It will provide you with updates every 24 hours.
Note: In case your target device did not synchronize any data to iCloud, Recomspy won't have any updates available.
Please take a look at our pricing page: After you've made the purchase, sign up for a Recomspy account and then follow the installation prompts. The process takes only a handful of minutes. Recomspy should only be used for legal purposes.
Here is a list of features offered by the non-jailbroken version of Recomspy: Contacts, Call Logs, Text Messages(including iMessages), Browser History, Calendars, WhatsApp, LINE, GPS Location, Installed Applications, App Photos, and App Videos.

Frequently asked


Yes, we will. Our developers are hard at working trying to find a no-jailbreak workaround. We hope to offer Facebook, Snapchat, Skype, Hangouts, Instagram, Viber access, among other things.
That depends on your individual case. Please read our refund conditions.
Tap/select it only once when connecting the target device to your account. You won't ever have to do it again. Logs will be updated automatically every 24 hours.
The update interval depends on the update interval set on the target device. Recomspy makes information available to you as soon as it's uploaded to iCloud. If you have access to the target device, use the Settings>iCloud>Backup>Back Up Now option to instant sync with the Recomspy-linked iCloud account (minimum 1 hour after previous updates).

• Check to see if iCloud Backup is enabled on the target device.

• Ensure the target device is connected to Wi-Fi.

• See if the target device is turned on and plugged in.

• Unlock the target device if locked.

• All iCloud backup selections are set to green.

Without the prerequisites mentioned above, Recomspy can't fetch updates.

Also, note that when you install Recomspy the first time, you need to switch on iCloud Backup manually to avoid future problems with auto-updates.

frequently asked questions

Here are the answers to some of the most common questions we hear from our appreciated customers

Can I monitor several iCloud backups under 1 subscription?

It depends on your purchased subscription. If you bought the Premium version, you'll only be able to monitor one target device. This is the device you set up during the installation. The Family and Business versions offer monitoring for more than 2 devices.

What do I do if the phone doesn't connect to the target iCloud account?

In case the target iCloud account doesn't get linked to Recomspy, please recheck the login credentials. Note: It takes time for Recomspy to sync up with iCloud.

I tried everything but I still can't get any backup data. What do I do?

Check to see if Apple's two-factor authentication is enabled. Recomspy won't work with that enabled as of now.

What happens if I turn off "iCloud Backup" in "Settings>iCloud"

It'll stop Recomspy from fetching new updates. You'll still be able to access the old data/updates on your account.