Frequently Asked Questions
Read FAQs for Non-Jailbroken iOS Target Devices here.
Do you have questions?
Not sure how Recomspy can help you? Wonder why you need to buy our software?
Here are the answers to some of the most common questions we hear from our appreciated customers
Note: Recomspy will monitor one device at a time. It will provide you with updates every 24 hours.
Note: In case your target device did not synchronize any data to iCloud, Recomspy won't have any updates available.
Frequently asked
questions
• Check to see if iCloud Backup is enabled on the target device.
• Ensure the target device is connected to Wi-Fi.
• See if the target device is turned on and plugged in.
• Unlock the target device if locked.
• All iCloud backup selections are set to green.
Without the prerequisites mentioned above, Recomspy can't fetch updates.
Also, note that when you install Recomspy the first time, you need to switch on iCloud Backup manually to avoid future problems with auto-updates.
frequently asked questions
Here are the answers to some of the most common questions we hear from our appreciated customers
Can I monitor several iCloud backups under 1 subscription?
It depends on your purchased subscription. If you bought the Premium version, you'll only be able to monitor one target device. This is the device you set up during the installation. The Family and Business versions offer monitoring for more than 2 devices.
What do I do if the phone doesn't connect to the target iCloud account?
In case the target iCloud account doesn't get linked to Recomspy, please recheck the login credentials. Note: It takes time for Recomspy to sync up with iCloud.
I tried everything but I still can't get any backup data. What do I do?
Check to see if Apple's two-factor authentication is enabled. Recomspy won't work with that enabled as of now.
What happens if I turn off "iCloud Backup" in "Settings>iCloud"
It'll stop Recomspy from fetching new updates. You'll still be able to access the old data/updates on your account.